Missed Calls
You're on a job when a customer calls. By the time you call back, they've hired someone else.
Incoming callMissed
For contractors and service businesses
Turn more inquiries into customers. Automatically.
Websites, AI assistants and automation that capture leads, reply instantly and book more jobs.
Free audit. No obligation. No tech jargon.
LIVE AUTOMATION
Example workflowNEW LEAD
Bathroom renovation inquiry
Website form • Sarah M.
AI RESPONSE
Lead automatically qualified
Budget and project timeline captured
BOOKING
Estimate scheduled
Thursday • 3:00 PM
COMPLETE
Business owner notified
Lead added to customer pipeline
Illustrative example • Not a live customer transaction
Professional WebsitesLead AutomationAI AssistantsAI Receptionists
THE PROBLEM
How many customers slip through the cracks?
Most service businesses don't have a lead problem. They have a response and follow-up problem.
Slow Responses
Forms, emails and messages sit unanswered while you work. The first business to reply often wins the job.
New inquiry4h ago
Manual Scheduling
Booking one estimate takes a string of calls and texts.
Estimate requestNot booked
Forgotten Follow-Ups
Quotes go out, then nothing. Good leads go cold.
Quote sentNo follow-up
THE FIX
Ops&Running turns these gaps into one system that captures, replies, books and follows up.
WHAT WE BUILD
Start where your business needs help.
Launch a website that captures inquiries, then add follow-up and faster responses as you grow.
Already have a website? We can improve the systems around it without starting over.
01GET FOUND
Websites
Professional, mobile-first websites that explain your services and make it easy for customers to get in touch.
- Conversion-focused design
- Mobile optimization
- Lead capture
- Clear service and contact information
02SAVE TIME
Business Automation
Organize incoming inquiries, send notifications and reduce repetitive customer follow-up work.
- Sends inquiries to the right person
- Email notifications
- Inquiry tracking
- Customer follow-up
03ANSWER CUSTOMERS
AI Assistants
A website chat assistant that answers common questions, gathers project details and guides visitors to the next step.
- Business knowledge
- Website chat responses
- Lead qualification
- Estimate request guidance
04ANSWER CALLS
AI Receptionist
EARLY ACCESSA planned phone-based assistant to answer incoming calls, collect caller details and route requests.
- Call answering
- Caller information capture
- Call routing options
- Availability subject to pilot testing
INDUSTRY SOLUTIONS
Built around how your business actually works.
Every trade handles leads differently. We set up the follow-up to match how your jobs actually move.
Your business process comes first. We build the system around it.
01BIG PROJECTS
Renovation & Construction
Capture project details early, qualify the opportunity and keep the estimate process moving.
Lead→Project Details→Estimate→Quote→Follow-Up
02EMERGENCY CALLS
HVAC & Plumbing
Identify the problem, understand urgency and route the customer toward the right appointment.
Call→Problem→Urgency→Appointment→Technician
03REPEAT CUSTOMERS
Landscaping
Gather property and service requirements before moving customers into estimates and recurring schedules.
Property Details→Service→Estimate→Schedule→Recurring
04BOOKED VISITS
Cleaning Services
Capture the property size and service frequency before generating the next step toward booking.
Property Details→Size→Frequency→Quote→Booking
05PROJECT ESTIMATES
Painting & Flooring
Collect the right project information before the estimate so fewer details need to be chased down later.
Project→Measurements→Photos→Estimate→Follow-Up
06ROOF REPAIRS & REPLACEMENTS
Roofing
Capture roof details, photos and the type of work needed before arranging an inspection or estimate.
Inquiry→Roof Details→Photos→Inspection→Estimate
HOW IT WORKS
One system. From discovery to customer.
From the first search to the booked job, each step works together instead of getting lost across separate tools and inboxes.
Get Found
Help customers discover your business and understand what you offer.
Business Website→
Capture
Turn website visitors into inquiries with clear forms and calls to action.
Smart Lead Forms→
Respond
Answer common questions and respond to inquiries while you are on a job.
AI + Email→
Book
Guide qualified customers toward an estimate or service appointment.
Estimate Requests→
Follow Up
Keep inquiries and estimates from getting forgotten.
Customer Tracking→
Grow
See which inquiries turn into jobs and where to improve.
Simple ReportingLIVE DEMO
Don't take our word for it. Try it.
Explore a sample customer conversation, then see how a similar experience could be tailored to your services and business policies.
FICTIONAL BUSINESS
This demo uses Northern Peak Heating & Cooling to show the type of experience Ops&Running can build around a real business.
NP
AINorthern Peak AssistantOnline
Demo only. No real bookings are made.
FREE WEBSITE & LEAD AUDIT
How well is your business working online?
Get a practical review of your website, lead capture, customer response process and automation opportunities.
WHAT YOU'LL GET
A clear view of where customer opportunities may be getting lost and what improvements could have the biggest impact first.
EXAMPLE BUSINESS
Sample AuditABC Contracting
64/ 100
DIGITAL OPPORTUNITY SCORE
Strong customer demand, but several areas could be improved to capture and convert more inquiries.
Website82%
Lead Capture58%
Online Booking28%
Follow-Up42%
AI Assistance12%
Reviews91%
TOP OPPORTUNITY
Respond faster and automate lead follow-up.
The business already attracts customer interest. The next opportunity is improving what happens after the inquiry arrives.
WebsiteMobileLead CaptureBookingReviewsFollow-UpAutomation